At Race Day Customs, our merchandise is made to order specifically for you. Because each item is produced after an order is placed, we do not accept general returns or exchanges for changes of mind, incorrect size selections, or buyer’s remorse.
That said, if something is wrong with your order, we want to make it right.
Made-to-Order Merchandise
All Race Day Customs apparel and merchandise is produced when ordered.
Because these items are made specifically for each order, we do not accept returns or exchanges for:
- Choosing the wrong size
- Changing your mind after ordering
- Ordering the wrong color or style
- Buyer’s remorse
- Preference regarding fit when the correct size and product were received
Please review the product description and size chart carefully before placing your order.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.
Please include:
- Your name
- Your order number
- A description of the problem
- Clear photos showing the issue
Once we review the information, we will determine the appropriate resolution, which may include a replacement or refund.
You do not need to return a damaged, defective, or incorrect item unless Race Day Customs specifically instructs you to do so.
Sizing and Exchanges
Because our merchandise is made to order, we cannot offer exchanges when a customer orders the wrong size.
Size charts are provided whenever available, and customers are responsible for selecting the appropriate size before completing their purchase.
If Race Day Customs or our fulfillment provider sends you a size different from the size shown on your order confirmation, please contact us. We will treat that as an incorrect order and work to correct it.
Order Changes and Cancellations
Orders are submitted for production shortly after they are placed.
If you need to change or cancel an order, contact us as soon as possible. We will make every reasonable effort to accommodate your request, but once an order has entered production, we cannot guarantee that changes or cancellations will be possible.
If production has already started, the order may no longer be eligible for cancellation or refund.
Lost or Missing Orders
If your tracking information shows that your order has not arrived or appears to be lost in transit, please contact us so we can review the shipment.
If a shipment is confirmed lost during transit, we will work with our fulfillment and shipping partners to determine the appropriate replacement or refund.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around your property and any secure delivery locations
- Check with other members of your household
- Check with neighbors when appropriate
- Contact the shipping carrier for additional delivery information
If you still cannot locate your package, contact Race Day Customs and we will help you review the situation.
Race Day Customs is not responsible for packages that are confirmed as correctly delivered to the shipping address provided with the order, except where otherwise required by law.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an incorrect or incomplete address causes an order to be returned, lost, or undeliverable, the customer may be responsible for additional costs associated with reprinting or reshipping the order.
Please contact us immediately if you notice an error in your shipping address. If the order has not yet entered production or shipment, we will make reasonable efforts to correct it.
Refunds
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the refund is related to an error by Race Day Customs, a defective or incorrect item, a lost shipment, or as otherwise required by law.
Sale and Promotional Items
Sale or promotional pricing does not affect your right to contact us regarding merchandise that arrives damaged, defective, misprinted, or incorrect.
Made-to-order sale merchandise remains subject to the same return and exchange restrictions described in this policy.
Custom Racer and Team Merchandise
Many Race Day Customs products feature custom racer, team, sponsor, organization, or event graphics.
These products are created specifically for the applicable racer, team, organization, event, or customer and cannot generally be restocked or resold. For this reason, custom merchandise is not returnable or exchangeable unless it arrives damaged, defective, misprinted, or incorrect.
Contact Us
If there is a problem with your order, please contact us at:
Race Day Customs
Email: info@racedaycustoms.com
Please include your order number and any applicable photos so we can review the issue as quickly as possible.
Nothing in this policy limits any rights or remedies available to consumers under applicable law.
Last updated: October 6, 2026